1. RESERVATIONS:

    A reservation is considered confirmed once the corresponding initial payment has been successfully received and processed. The reservation applies exclusively to the property, dates, number of guests, and conditions specified at the time of booking.Any request to modify the reservation is subject to availability and may result in additional charges or rate adjustments. The person making the reservation must be at least 18 years old and assumes responsibility for the reservation and all registered guests staying at the property.


  2. CHECK-IN & CHECK-OUT:

    Standard check-in is from 3:00 PM and check-out is no later than 11:00 AM, unless otherwise specified in the individual property confirmation. Early check-in and late check-out are subject to availability and may incur an additional charge.Approximately 48 hours before arrival, XOLO will send the guest a secure link to complete the virtual check-in process. Guests must provide the requested information, upload a valid government-issued identification, register all guests staying at the property, and accept the corresponding guest agreement. This process must be completed before access instructions can be provided.


  3. CANCELLATION POLICY:

    For reservations made directly with XOLO, cancellation terms depend on the length of stay.Stays of less than 14 nights: Cancellations made seven days or more before arrival are eligible for a 100% refund of the accommodation charges. Cancellations made less than seven days but more than 72 hours before the scheduled check-in are eligible for a 50% refund. Cancellations made within 72 hours of check-in, no-shows, and early departures are non-refundable.Stays of 14 nights or more: The initial 30% payment made at the time of booking is non-refundable. The remaining 70% becomes non-refundable seven days before the scheduled check-in. Cancellations made within seven days of arrival, no-shows, and early departures are non-refundable.All cancellation periods are calculated from the standard 3:00 PM check-in time on the scheduled arrival date. Credit card processing fees, bank charges, transaction fees, and other third-party payment costs are non-refundable.Reservations made through third-party booking platforms are subject to the cancellation and refund policies of the platform through which the reservation was made.


  4. PAYMENT POLICY:

    For reservations made directly with XOLO, an initial payment of 30% of the total reservation amount is charged at the time of booking, with the remaining 70% charged seven days before the scheduled check-in date.For reservations made less than seven days before arrival, the full reservation amount may be charged at the time of booking.All payments must be made through the authorized payment methods provided during the booking process. Guests are responsible for providing valid payment information and ensuring sufficient funds are available to complete scheduled payments.XOLO reserves the right to cancel a direct reservation if a required payment is declined, reversed, disputed, or cannot be successfully processed.Additional charges resulting from the stay, including damages, missing items, extraordinary cleaning, additional services, or other authorized charges, may be collected using the payment method associated with the reservation or through the applicable booking platform.


  5. THIRD-PARTY BOOKINGS:

    Reservations made through third-party platforms or Online Travel Agencies (OTAs), such as Airbnb, Booking.com, or other booking channels, are subject to the terms, conditions, payment policies, cancellation policies, and refund policies established by the platform through which the reservation was made.In the event of any conflict between these Terms of Service and the applicable terms of the third-party platform regarding payments, cancellations, modifications, or refunds, the terms of the booking platform will apply.XOLO’s House Rules, property regulations, guest registration requirements, and applicable check-in procedures remain in effect for all stays regardless of the booking channel.


  6. HOUSE RULES:

    Guests agree to comply with the House Rules and all applicable building regulations throughout their stay. Smoking is not permitted inside the property or in restricted common areas, parties and events are prohibited, and excessive noise or disruptive behavior is not allowed.Quiet hours are from 9:00 PM to 9:00 AM. Only registered guests may stay overnight at the property.Guests are expected to use the apartment, furniture, equipment, common areas, and building facilities responsibly and respectfully. Failure to comply with these rules may result in additional charges or termination of the stay without refund when circumstances warrant it.


  7. AMENITIES & SERVICES:

    Amenities and services vary by property and may be subject to specific schedules, availability, maintenance requirements, building regulations, or temporary interruptions.Certain stays may include light housekeeping services, while full housekeeping, linen and towel changes, and other additional services may be available for an additional charge and with advance notice.Temporary interruption or unavailability of an amenity or service due to maintenance, repairs, utility interruptions, building operations, or circumstances reasonably outside XOLO’s control does not automatically entitle the guest to a refund or compensation.


  8. ACCESS TO THE PROPERTY:

    Access codes, digital keys, physical keys, and entry instructions are provided exclusively for the duration of the reservation and may not be shared with unauthorized persons. Guests are responsible for maintaining the security of all access information provided to them.XOLO, building management, maintenance personnel, or other authorized representatives may enter the property when reasonably necessary for repairs, maintenance, inspections, emergencies, security concerns, or compliance with building requirements.Whenever circumstances reasonably permit, guests will be notified in advance of such access.


  9. LOST & FOUND:

    Guests are responsible for their personal belongings throughout their stay, and XOLO cannot guarantee the safekeeping or recovery of items left inside the property or common areas after departure.Items found by our team may be held for a reasonable period of time, after which they may be discarded or donated. When possible, XOLO may assist in returning recovered items; however, all packaging, courier, shipping, insurance, customs, and related costs are the responsibility of the guest.XOLO is not responsible for cash, documents, jewelry, electronics, valuables, or other personal property that is lost, stolen, damaged, or left behind.


  10. LIABILITY & GOVERNING TERMS:

    Guests are responsible for any damage to the property, furniture, equipment, fixtures, or common areas caused by themselves, their accompanying guests, or their visitors and may be charged for reasonable repair, replacement, extraordinary cleaning, or associated costs.No refunds will be issued for voluntarily shortened stays, changes of plans, weather conditions, personal circumstances, or expectations unrelated to a material failure by XOLO to provide the reserved accommodation.XOLO shall not be responsible for events reasonably outside its control, including interruptions of utilities, building services, internet service, transportation, government actions, or other force majeure circumstances.By completing a reservation and staying at a XOLO property, the guest acknowledges and accepts these Terms of Service and the applicable House Rules.These Terms are governed by the laws of Mexico, and any dispute arising from the reservation or stay shall be subject to the competent courts of Mexico City.